*Yes, you should read them please! 😉
Cancellation / Payment Policies – they always apply and no exceptions will be made. Please make sure you have your own Travel Insurance in place.
We accept Visa and MasterCard only. No debit cards. The credit card must be in the name of the main guest of the reservation and must be presented at time of check in. By making an online reservation, the credit card holder (main guest) herewith declares that the credit card provided is his/her/their credit card and herewith authorizes Sun Peaks Lodge to charge the credit card as per the following policies. A 3% processing fee applies. We do not accept 3rd party payments.
Should we are not able to charge your card, we will contact you and allow for a 24 hours grace period to provide a new valid card. Should we not be able to receive payment after the 24 hours, the reservation will be cancelled without any further notification. For reservations received within 2 days of arrival date the grace period is 12 hours.
*Winter Policy for arrivals between Dec 01 and Apr 30:
Rate Code = RACK = Regular Rate
Payment: The full amount of the reservation, incl. taxes, will be charged to the credit card provided, without prior notification, within 30 days of arrival, latest upon check in, as pre-payment. We accept Visa and MasterCard only. No debit cards. This payment is non-refundable. Travel insurance is highly recommended.
Cancellations made 31 days or more before the arrival date are free of charge. You must cancel the same way you made your reservation.
Cancellations made within 30 days of arrival: Any pre-payments will not be refunded and applied as cancellation fee. If no payment was charged to the credit card, the cancellation fee, equal to the full amount of the reservation, including taxes, will be charged to the credit provided, without prior notification. Within 30 days date changes are not permitted. Travel insurance is highly recommended.
Rate Code = PREP = Prepay-No-Refund Rate
Cancellations: Cancellations made any time after the booking was made, will be charged a cancellation fee to the credit card provided, without prior notification, equal to the full amount of the reservation, including taxes. Any pre-payments will not be refunded. Date changes are not permitted. Travel insurance is highly recommended.
Payments: The full amount of the reservation, including taxes, will be charged to the credit card provided any time after the booking was made, without prior notification. We accept Visa and MasterCard only. No debit cards. This payment is non-refundable.
*For all rate codes, any prepayment cannot be changed to a different credit card after it was charged. No refunds will be given for no shows and/or early departures, prepayments will not be refunded.
*Summer Policy for arrivals between May 1 and Nov 30:
Rate Code = RACK = Regular Rate
Payment: The full amount of the reservation, incl. taxes, will be charged to the credit card provided, without prior notification, within 7 days of arrival as pre-payment. We accept Visa and MasterCard only. No debit cards.
Cancellations: Cancellations made 8 days or more before the arrival date are free of charge.
Cancellations made within 7 days of arrival: Any pre-payments will not be refunded and applied as cancellation fee. If no payment was charged to the credit card, the cancellation fee, equal to the full amount of the reservation, including taxes, will be charged to the credit provided, without prior notification.Within 7 days of arrival, date changes are not permitted and any prepayments are non-refundable. Travel insurance is highly recommended.
Rate Code = PREP = Prepay-No-Refund Rate
Cancellations: Cancellations made any time after the booking was made, will be charged a cancellation fee to the credit card provided without prior notification, equal to the full amount of the reservation, including taxes. Any pre-payments will not be refunded. Date changes are not permitted. Travel insurance is highly recommended.
Payments: The full amount of the reservation, including taxes, will be charged to the credit card provided any time after the booking was made without prior notification. We accept Visa and MasterCard only. No debit cards. This payment is non-refundable.
*For all rate codes, any prepayment cannot be changed to a different credit card after it was charged. No refunds will be given for no shows and/or early departures prepayments will not be refunded.